Support

ONKYO WARRANTY PERIOD

Receivers

2 years Parts and Labour

RZ Series Receivers

3 years Parts and Labour

DVD Players

2 years Parts and Labour

CD Players

1 years Parts and Labour

Amplifiers

2 years Parts and Labour

Home Theatre Systems

2 years Parts and Labour

Soundbar Systems

2 years Parts and Labour

Personal Audio Systems

1 years Parts and Labour

Tuners

2 years Parts and Labour

Turntables

1 years Parts and Labour

Speakers

2 years Parts and Labour

Processors

2 years Parts and Labour

Accessories and Speaker Stands

1 years Parts and Labour

 

 

INTEGRA WARRANTY PERIOD

All Integra Products

3 years Parts and Labour

 

 

KEF WARRANTY PERIOD

R Series and LS50 Passive Speakers

3 Year Parts and Labour

R Series Subwoofers

1 Year Parts and Labour (3 years on the driver)

LS50W Wireless Active Speakers

2 Year Parts and Labour

Q Series, Ci Series, T Series, Kube Series and Egg Passive Speakers

2 Year Parts and Labour

T Series Subwoofer, KASA500 and Egg Active Speakers

1 Year Parts and Labour

Headphones, Bluetooth Speakers, MUO Speakers and Other Accessories

1 Year Parts and Labour

 

FACTORY RESET 'HOW TO' GUIDE The Factory Reset can resolve a number of problems.  

To complete a Factory Reset please be aware it will vary based on the age of the Model AV Receivers up to 2012:

  • Turn or check the product is on
  • While holding down the VCR/DVR button...
  • Press the ON/STANDBY button.
  • “Clear” should appear on the display and the AV receiver will enter Standby mode.    

 

 AV Receivers after 2012:
  • Turn or check the product is on
  • While holding down CBL/SAT button...
  • Press the ON/STANDBY button. 
  • “Clear” will appear on the display and the AV receiver will enter standby mode                                     

 

 Please note that resetting the AV Receiver deletes any radio pre-sets and custom settings.

 

EXTENDED PARTS WARRANTY

Due to a component failure located on the HDMI Board for some Onkyo & Integra models, an extended Part Warranty is available.

To qualify for Support you must be able to do the following.

 

Confirm you are the original owner

 

Provide Proof of Purchase

 

Completed the Trouble Shoot process detailed below

The symptom is ‘loss of audio or loss of network connection’ and while sometimes intermittent at first may become permanent.

 

If this problem occurs, the first troubleshooting steps are to:

1: Complete a FACTORY RESET

2: Complete a FIRMWARE UPDATE

ONKYO click here

INTEGRA click here.

 

If this fails to resolve the problem, the next step is having the HDMI board replaced. If your product is outside the original product warranty period but you have proof of purchase we may be able to offer support as follows.

 

The HDMI Board (costing between $160 to $440 depending on model) is supplied free of charge under warranty. 

 

The Technician Labour Charge of $120 inc GST is passed on to the owner. 

 

 

MODELS COVERED BY THE CUSTOMER CARE PROGRAM

 

DHC40.1

DTR40.1

HTR648

TXNR414

DHC40.2

DTR40.2

HTR690

TXNR5007

DHC80.1

DTR40.3

HTR758

TXNR5008

DHC80.2

DTR40.4

HTR791

TXNR5009

DHC80.3

DTR50.1

HTR990

TXNR5010

DTM40.4

DTR50.2

PRSC5507

TXNR509

DTR20.3

DTR50.3

PRSC5508

TXNR515AE

DTR20.4

DTR50.4

PRSC5509

TXNR515

DTR30.3

DTR70.1

T4070

TXNR579

DTR30.4

DTR70.2

TX8050

TXNR609

 

DTR70.3

TXNR1007

TXNR616

 

DTR70.4

TXNR1008

TXNR708

 

DTR80.1

TXNR1009

TXNR709

 

DTR80.2

TXNR1010

TXNR717

 

DTR80.3

TXNR3007

TXNR807

 

 

TXNR3008

TXNR808

 

 

TXNR3009

TXNR809

 

 

TXNR3010

TXNR818

 

 

 

TXSR707

For CCP support email ashley@cdl.co.nz and we will send instructions.
Phone: 094152826