Limited Warranty for KEF  


 

Scope of Warranty: From the date of sale for the respective periods specified below, AVALON agrees to repair, at its sole expense, all KEF products purchased directly from an Authorized Dealer, which are defective in material and/or workmanship.   

 


 Models covered by a 36 Month (3 Year) Warranty 


  

  • Ci Series (Custom Installed)
  • LS50
  • LS50W
  • R Series

 


  Models Covered by a 24 Month (2 Year) Warranty


 

  • E Series
  • KUBE Series Subwoofers
  • Q Series
  • T Series
  • Ventura Series
 


NOTE: If your KEF model is not listed above please email via our CONTACT page with model details and we will advise if we can provide support.  
 

 Limitations and Exclusions  


 

Defects or damage caused by accident, fire, flood, lightning or 'acts of God'.


Defects or damage due to abuse, negligence or failure to observe instructions contained in the manual.

 

Damage caused during shipment or handling.

 

Products purchased from anyone other than an Authorized Dealer.

 

Products that have had their serial numbers altered or removed.

 

Products altered or repaired by anyone other than an authorized service agent.

 

Accessories attached to KEF products, such as antennas, batteries, cables, etc.

 

Packing materials and cosmetic items.

 

Parts which have prescribed useful lives dependent upon degree of use, eg: capacitors, batteries, styli, idler wheels, etc.

 

Installation and removal of products.

 

Maintenance, cleaning or periodic check-ups.

 

Adjustments or alterations required for compatibility with conditions pertaining to foreign countries.

 

Warranty is valid only within the territory of New Zealand

 

NOT VALID for Products used for commercial applications

 

KEF products are intended for consumer use and not designed for continuous or commercial use. In the event of commercial or continuous use the warranty period is limited to 90 days.

 


Procedure to obtain Warranty Service


  

To obtain or confirm warranty support please contact Avalon first. You can then take or ship your KEF product to Avalon including details describing the issue. Please also include:

CONTACT NAME

EMAIL ADDRESS

PHONE NUMBER

 

Avalon will pay all return shipping charges for KEF products that have been serviced under warranty. Any service or repair for items not covered by this limited warranty shall be notified to the customer prior to completion to ensure all rates and terms are agreed.