Extended Parts Warranty

 

Due to a component failure located on the HDMI Board for some Onkyo & Integra models an extended Part Warranty is available.

 

To qualify for Support you must be able to do the following.

    • Confirm you are the original owner
    • Provide Proof of Purchase
    • Completed the Trouble Shoot process detailed below

 

The symptom is ‘loss of audio or loss of network connection’ and while sometimes intermittent at first may become permanent.

If this problem occurs, the first troubleshooting steps are to:-

1: Complete a FACTORY RESET

2: Complete a firmware update

ONKYO click here

INTEGRA click here.

 

If this fails to resolve the problem, the next step is have the HDMI board replaced.

If your product is outside the original product warranty period but you have proof of purchase we may be able to offer support as follows.

  • The HDMI Board (costing between $160 to $440 depending on model) is supplied free of charge under warranty.
  • The Technician Labour Charge of $120 inc GST is passed on to the owner.

 

ONKYO MODELS COVERED BY THE CUSTOMER CARE PROGRAM

CRN755 TX-8050 HTR-648 HTR-990 HT-S9400
PR-SC5507 PR-SC5508 PR-SC5509 T-4070 TX-NR414
TX-NR509 TX-NR515 TX-NR609 TX-NR616 TX-NR709
TX-NR717 TX-NR809 TX-NR818 TX-NR1007 TX-NR3007
TX-NR1008 TX-NR1009 TXNR1010 TX-NR3008 TX-NR3009
TX-NR3010 TX-NR5007 TX-NR5008 TX-NR5009 TX-NR5010

INTEGRA MODELS COVERED BY THE CUSTOMER CARE PROGRAM

DTR-20.3 DTR-30.3 DTR-30.4 DTR-40.1 DTR-40.3
DTR-40.4 DTR-50.1 DTR-50.3 DTR-50.4 DTR-70.3
DTR-70.4 DTR-80.1 DTR-80.3    

For support email ashley@cdl.co.nz and we will send instructions